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From the identification of strategic topics to the organizational and technical implementation

Application Management

Functional and technical support post go-live

Operating technical applications is about more than just implementing the software, ongoing maintenance is just as important, as is the implementing of change requests. The greatest challenge is to ensure that business requirements are correctly transferred into the technical solution.  

One of the biggest key success factors in Application Management ,therefore, is to achieve a common understanding between the business and IT departments, as it is only when both sides understand the other’s needs that the requirements can be interpreted correctly and implemented precisely. This approach gives wider perspective and reduces the risk of possible language, regional and cultural differences.

Our experienced consultants have both technical and specialized knowledge in their field of expertise and provide first class support to our clients for both on-going system maintenance and for error analysis and fixing. We analyze change request proposals, check implementation options and recommend possible actions.

Our methodical approach is tailored to the individual needs of our clients. We already use existing ticket systems, and have established custom-built communication channels and have a fixed support team. Whatever our clients requirements we can take a hands-on approach or we provide the background expertise. Our service portfolio covers topics from service design to continuous service improvements.  

 

  • Support team with functional and technical competence for the support of day-to-day operations
  • Approach based on best practices
  • Support with blueprints from requirements phase through to the implementation of customizing activities
  • Technical support for the on-going operations
  • Integration of existing ticket- and documentation- systems
  • Service-Level-Agreement: support level (service hour standard, high-availability-times), periods of availability, communication channels (tickets, mail)
  • Organization capacity planning, knowledge transfer
  • Monitoring performance, changes to system authorizations
  • User training and coaching
  • Understanding of local cultures, languages
  • Qualified service desk

Attila Domján

+36 1 464 0840